Careers

Field Service Technician

Sterling Heights, MI

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on-site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service paperwork.
• Document processes.
• Operate vehicle in a safe manner and use current Information Technology.
• Follow all company’s filing procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.
• Must maintain a clean driving record & be drug and alcohol free.
• Communicate with management staff.

Work Experience Requirements

• Previous experience in a mechanical field.
• Ability to troubleshoot, test, repair and service technical equipment.
• State licenses helpful, but not required.

Education Requirements

• High school diploma or equivalent is minimum requirement.